Hey Tim, sorry to hear what happened.
I have a few problems with ebay & paypal....One, its obvious that ebay is in bed with PayPal. PayPal has been doing payment holds on me, I have 100% positive feedback and yet they are holding my money, which to me, is not what I call a "cleared payment". Your at the mercy of the buyer. Ebay's fees, man I have no idea where they come with their figures but they come nowhere near my figures, I know they make a percentage off your sale, but it doesnt mention how much of a percentage. I depend on the money in my paypal account that the buyer pays for, to purchase shipping labels so i can send the stuff out as timely as possible. Since they put payment holds on me, I'm forced to pay out of pocket, which ends up being substantially more. I closed my ebay & paypal and will deal from now on directly with stores online.
Last week, I sent out a hull that I had on a saturday, that following monday the buyer did a non-reciept of merchandize claim on me too....He even claimed that he emailed me and that I never responded....My god, it was sent out priority mail which takes 2-3 BUSSINESS DAYS. People,,, post offices are closed on sundays and if people would F$^#@! read the payment and shipping terms, the seller is NOT RESPONSIBLE FOR SHIPPING TRANSIT TIMES especially during holidays when there is a heavier flow of mail...But it doesnt matter, paypal will yank your dough right outa the bank in a heartbeat even if the buyer makes a claim against you the same day you send something out, then you got to go through all this hoopla, to get YOUR money back...Who does paypal think they are?
Thing is what I do is I always save my email's and my receipts. I immediately responded back to Paypal and emailed them my tracking numbers and faxed my receipt. I sent copies of his email and my response to Paypal and in a about 4 days they gave my money back, cause he recieved it, but what if he said he didnt get it?