I have sent 2 messages to Aeromarine. 1 via facebook and 1 direct to them via there web site. No response on either. I guess they don't care about customers. Thought it would be easier for them to email instead of spending time on the phone.
Lousy customer service
- Thread starter Ken Webb
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I have dealt with Aeromarine for YEARS, you need to call them as that gets the best results by far.
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Gottcha on that,,,, BUT getting through sometimes is a "BEAR"I have dealt with Aeromarine for YEARS, you need to call them as that gets the best results by far.
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VERY true! Best times to call are typically Tues. thru Thurs. about mid morning.Gottcha on that,,,, BUT getting through sometimes is a "BEAR"I have dealt with Aeromarine for YEARS, you need to call them as that gets the best results by far.
Keith Halverson
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Guess I need to give them a buzz in a couple days also. Placed a order last Tues and it is still sitting there "unfulfilled". Having had my own business I know things can get hectic and overloaded,,but I still made time at the end of the day to let people know what was going on and gave explanations for delays. Will give it a few more days. I imagine it is a backorder situation,,but it would be nice to know.
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I guess I'm lucky I never had any problems getting ahold of Aeromarine except when the phone was busy and just kept calling.
evan ritchie
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I found it best to get what I wanted else where.
They never responded when my order was short some items.
They never responded when my order was short some items.
Keith Halverson
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Received my order today,,lol.
VERY true! Best times to call are typically Tues. thru Thurs. about mid morning.Gottcha on that,,,, BUT getting through sometimes is a "BEAR"Talked to remy this morning, about 11. Got thru on the first try, just lucky that way - lol!
I have dealt with Aeromarine for YEARS, you need to call them as that gets the best results by far.
Keith Halverson
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You get your order Ken?
Was double dipped,,they sent me two orders. No charge for the second,,so I need to call early tomorrow. Appreciate the thought,,if it was,,But I don't think so. Picking and packing flubbed.
Was double dipped,,they sent me two orders. No charge for the second,,so I need to call early tomorrow. Appreciate the thought,,if it was,,But I don't think so. Picking and packing flubbed.
One more time, CALL THEM. Between 10 & 11 am is best. I do not know why they list an email, as i've never gotten any response to emails. I don't do facebook, but i've heard that's not very successful either. I believe the shadow (& some others) are built that way to help cornering. I don't run sport hydros, but remember reading it here.
Keith Halverson
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They must be swamped. Burned minutes today trying to make contact. Busy line 5 min before opening,,and all day. Reaching from here in WA to Delaware, so something might be down. Will keep trying.
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